Mediation & Active Listening
Opportunities to Pause & Reflect
At each time stamp listed below, answer the provided questions. You can download or print a discussion guide for these prompts here, or by visiting the lesson materials tab.
Suggestions for Active Listening
- Practice listening for the “feeling” words (practice while watching a drama where actors convey feeling and emotion)
- Practice at home!
- Anger is often a mask for another feeling – what feelings or emotions are sometimes covered up?
- Value of silence
- Minimal responses – mmm hmm, ok
- Questions are ok, but…
- More than words – you have visuals
- Culture matters
Short Scenario Discussions
- Review and discuss of short scenario #1 (download handout)
- Review and discuss of short scenario #2 (download handout)
Resources
Ted Talk _ Dorothy Walker _ Three Ways to Resolve a Conflict
YouTube Video _ Mediating Employee Conflict
Active Listening Skills
Five Easy Ways to Practice Active Listening
Understanding Styles—Animated Video
Brief Overview of Conflict
Conflict Handling Styles
Conflict Handling Styles chart.