Interpersonal Conflict

Opportunities to Pause & Reflect

At each time stamp listed below, answer the provided questions. You can download or print a discussion guide for these prompts here, or by visiting the lesson materials tab.

Pause at 1:15

In most things you do, are you more fast-paced and outspoken? Or are you more cautious and reflective?
In most things you do, are you more accepting and warm? Or are you more questioning and skeptical?

Pause at 5:00

How much of your “style” do the four styles of dealing with conflict capture? In the final analysis, what combination might you be?

Pause at 7:30

Have any of these [destructive responses] become your “go-to” response to conflict?

Pause at 12:15

Think about a recent situation involving conflict you were in where, in hindsight, you wish you had responded differently
How would you reframe to respond more productively?

Pause at 13:55

Think about a person you regularly come in contact with – perhaps a “difficult personality”
In what quadrant do you think they may be?
How does knowing about what this person may focus on in a conflict situation, help you to respond differently to them?
How does knowing about this person’s fears help you to defuse the situation?

Pause at 14:15

Review and discuss of short scenario (download handout)
What one idea or concept (from Module 2) will you take back this week to practice?

: Four styles of behavior chart.

: Four styles of behavior when in a situation involving conflict.

: Possible destructive responses for each style of behavior.