Introduction to Conflict Management Overview

This course is a comprehensive review and introduction to conflict management. Consisting of three modules containing interactive videos, you can complete this course at your own pace either individually or in a group setting.

With over 50 volunteer friends groups under the PPFF non-profit umbrella and 15 independent groups, each groups has its own unique experience with conflict and dealing with a wide range of personalities. The goal of this course is to offer simple, time-tested methods of dealing with common issues related to conflict resolution.

This course will be useful to you if you are ever experience a situation involving conflict. You’ll receive tips on how to build self awareness paired with techniques and methods of handling conflict.

Course Outline

• Introduction to Conflict Management
  • Module 1: Working in a Group
  • Module 2: Interpersonal Conflict
  • Module 3: Mediation & Active Listening

Course Resources

• Discussion Guides
• Lesson Outlines
• Written Scenarios
• External Resources

 

Click Here to Start the First Lesson